Foot Print News
Insights from STEPS
Stop Managing Hotel Performance at Month-End: Start Managing It Every Day
October 2026
Every empty room has a story - Tips from a STEPS Consultant to improve performance
Know Your Property Before You Change It: The Value of an Independent Hospitality Assessment
October 2026
Do you truly understand what is happening inside your property, both operationally and from your guest’s perspective?
Why Empty Resort Rooms Matter More Than You Think
July 2026
Before the lobby filled with guests checking out, I used to walk the property. Every department had a piece of the story. Every empty room had one too. Occupancy is never just a percentage on the page.
Budget Season Is About Leadership Not Numbers
July 2026
The best hotel budgets I have ever worked on did not begin in Excel. They began in honest conversation. Every fall, hotels enter budget season, but leadership, not spreadsheets, decides the outcome.
The Impact of First Impressions in Hospitality Experiences
July 2025
When guests walk into a restaurant, the first 30 seconds shape their entire visit. The way a property presents itself at the entrance can set the tone for everything that follows.
The Importance of Continuous Labour Cost Monitoring in Hotel Operations
July 2025
Labour costs often represent the largest controllable expense in hotel operations. Yet many hotels wait until month-end reports, missing critical opportunities to manage costs effectively.
The Hidden Labour Story Every Hotel Needs to Read
June 2025
Occupancy was strong. Room rates were climbing. Guest satisfaction held steady. Yet ownership still asked: if business is so good, why aren't profits growing at the same pace?
Maximizing Hotel Efficiency with AI: Key Strategies for Immediate Implementation
May 2025
AI is no longer futuristic. It is a practical tool hotels can use today to reduce costs, increase revenue, and enhance service without losing the personal touch guests expect.
Unlocking Hotel Potential: The Comprehensive Audit That Transforms Revenue and Guest Experience
May 2025
A hotel audit is often misunderstood as punishment. In reality, it acts like a check-engine light for your property's financial health, signaling where adjustments are needed.
Redesigning Hospitality in 2026: What Operators Must Focus On for Real Progress
April 2025
Busy lobbies that don't feel productive. Full restaurants with thin margins. Staff stretched too thin in the wrong areas. Most operators are solving the wrong problems.
The Transformative Power of Mentorship in Personal and Professional Growth
April 2025
Very few of us get where we are on our own. The lessons that truly shape hospitality careers often come from people, the ones who saw something in us before we did.
Finding What's Hidden: How a Quick STEP Audit Unlocks Revenue and Elevates Guest Experience
April 2025
In hospitality, it's rarely the obvious issues that hold a property back. A structured, objective hotel audit changes everything.
Reviving a Struggling Hotel: 8 Essential Steps for Transformation
April 2025
Struggling hotels rarely fail suddenly. They decline slowly through missed chances, inconsistent service, and unclear direction. Yet with the right approach, turnaround is possible.
The Invisible Guest: Why Mystery Shops Still Matter in Modern Hotel Performance
February 2025
Few tools reveal the unfiltered truth about a hotel's performance like a well-executed mystery shop. It's not just the checklist. It's about what guests actually experience.